What do I do if my package is damaged?

If your package arrives in a less-than-cool condition, please contact support@nicks.com within 24 hours of its arrival with the following to make a claim:

  • Customer Name and email from purchase
  • Order Number (from your confirmation)
  • Photos & details of your package's condition upon arrival

Our team will review your claim and get back to you as soon as possible. Once approved, we can either remedy the situation with a replacement order, store credit value, or full refund.

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