So uncool of us! Please write a claim to firstname.lastname@example.org with the following information:
1. Full name and email used on your purchase
2. Order Number (on confirmation email)
3. Photo evidence your package's conditions upon arrival
4. Any further details providable to help our team to assist
Once we receive your claim, our team will analyze the situation and respond as quickly as possible. Claims must be made within 7 days upon arrival with photo evidence and can be remedied with a replacement order, full refund, or store credit on a future order.