Orders, Shipping & Deliveries
- I did not receive my order confirmation.
- I'd like to update my order.
- My order did not arrive in the expected shipping time, and I'm worried it will arrive melted.
- My order was canceled, but I received it anyways.
- What forms of payment do you accept?
- When will my order arrive?
- How do I hold my delivery until another date?
- How do I update my shipping address?
- How do you ship your ice cream and N!CK'S treats?
- How long can your packages be in-transit?
- I have a delay, and my package is in-transit.
- I have not received my tracking number.
Damages & Claims
- Does N!CK'S have a satisfaction guarantee?
- I purchased some N!CK'S at a grocery and it doesn't seem quite right. What do I do?
- There is a problem with my N!CK'S that I noticed after opening it.
- There is a problem with the packaging.
- What do I do if I'm unsatisfied with my purchase?
- What do I do if my package is damaged?
Stores & Flavors
N!CK'S stores near you
N!CK'S Ice Cream Sandwiches
- Can the sandwiches be added to my subscription?
- What are Cookie Kräms sweetened with?
- How many are in a box?
- Where can we purchase N!CK'S Cookie Kräms? Are they available in stores?
- Are Cookie Kräms keto?
- What are Cookie Kräms?
Manage My Subscription
- How do I change the date or day of my subscription orders?
- How do I skip a subscription order?
- Can I add bars or sandwiches to my ice cream subscription?
- How do I swap flavors in my subscription?
- How do I change my credit card and billing information in my subscription account?
- How can I adjust my subscription account details or flavor choices?
Nutrition & Ingredients
- ★ Does N!CK'S have any vegan flavors?
- ★ How is N!CK'S so low in calories?
- Are flavors are gluten-free?
- Are N!CK'S products kosher certified?
- Do you have nutrition facts available?
- Does N!CK'S have any dairy-free ice cream flavors?
- What is flora? The fermentation and new alchemy behind plant-based dairy.
- What Is Milk Protein? How can it be vegan?
- Is your vegan protein safe?
- Words Matter! Dairy-Free vs. Animal-Free Dairy
- How do you make animal-free dairy protein?
- Why Animal-Free Dairy Still Contains a Milk Allergen